Employee Validation Process

Rogers Communications | 2015-2016

Project

Enhanced employee validation process for customers under Rogers enterprise discount plan to validate their eligibility for discount. Projects for UX requirement involves end user, Rogers internal reps and also company telco-admins.

This project involved stakeholder from 2 different business unit in the company. Gathering requirement and make sure that the business objectives are might with a good customer experience. Also the portals needs to talk to very complex systems, working with technology for simple. clear experience for the user.

My role

UX lead for the project. Gathering business requirements and create workflows/storyboards for a high level work estimation for technology and business. Help identify the gaps in the user journey. Working with external design vendors for wireframes and visual design based on the workflow I created.